1. How to book
You can book an appointment: • Online via the "Book Now" button on our website or via the enquiry form on our Contact page • By phone on +44 7899 121 612 • By WhatsApp on the same number • By email to secretary@krinapanchalphysio.com We aim to respond to all booking enquiries within 24 hours on Monday to Friday, or by the next working day if received over a weekend or bank holiday.
2. Confirmation and reminders
Once your appointment is confirmed, you will receive an email confirmation containing the date, time, clinic address (26-27 Bedford Square, Bloomsbury, London WC1B 3HP) and pre-appointment instructions. An automated reminder is sent 24 hours before your appointment by email (or SMS if you have opted in).
3. Cancellation policy
There is a strict 48-hour cancellation policy on all appointments. A full charge (100% of the appointment fee) will be taken for any cancellation made less than 48 hours before the appointment, and for any missed appointment.
If you wish to cancel or reschedule, please contact us as early as possible by email, phone or WhatsApp — the 48-hour window is measured from the time we receive your notice, not the time it was sent.
4. Illness and exceptional circumstances
If you are unwell — particularly with a contagious illness such as flu, COVID-19 or a stomach bug — please do not attend the clinic. Call or message us as soon as you can. Bereavement, family emergency and major travel disruption are considered on a case-by-case basis; please contact us directly.
5. Prior to your initial assessment
You will need to fill out some pre-appointment forms prior to your first appointment. Please have them completed before you arrive.
If you decide to fill them out during the appointment an extra fee will be charged, as this will reduce the clinical time available for assessment and treatment.
If any part of the form is left incomplete and Krina has to spend appointment time asking additional questions to fill the gaps, an extra fee will be charged.
If you are unable to print your forms yourself, please let us know at least 48 hours before your appointment and we can arrange printing at the clinic. In that case you must arrive at least 30 minutes before your appointment to fill them out in the reception area.
6. Facilities, arrival and access
Unfortunately the clinic does not currently have step-free / disabled access. If you have specific accessibility requirements please contact us before booking so we can discuss options with you.
The clinic is shared with other health professionals. Please be respectful of other patients and practitioners while you are in the building.
Please arrive 10 minutes before your appointment — no earlier. Due to the size of the clinic and the volume of patients passing through, we cannot accommodate patients who arrive more than 10 minutes early. If you arrive earlier, there are many coffee shops nearby around Bedford Square and Tottenham Court Road where you are welcome to wait comfortably.
Please let the receptionist know you have arrived for an appointment with Krina. Krina will come and collect you personally once she is ready.
7. Medical concerns
All medical concerns must be highlighted during your initial appointment so Krina can incorporate them into your assessment and treatment plan.
If there is any change in your medical condition — for example a new diagnosis, a new medication, pregnancy, or a recent hospital admission — between appointments, please notify us as soon as possible so your care can be adjusted safely.
8. Late arrival
If you arrive more than 15 minutes late we may need to shorten your session to protect the following patient's appointment; the full session fee remains payable.
9. If we need to cancel
On rare occasions (illness, unavoidable emergency) Krina may need to cancel a booked appointment. We will contact you as early as possible and either reschedule at your convenience or refund any pre-paid fees in full within 5 working days.
10. Insurance and third-party bookings
If your appointment is being paid via a private medical insurer, the same 48-hour cancellation policy applies. Some insurers do not cover cancellation fees, in which case any late-cancellation or no-show fee will be charged to you personally.
11. Prepaid blocks, subscriptions and gift vouchers
For treatment blocks, monthly retainer subscriptions and gift vouchers, please see our Terms and Conditions and the Fees page. Blocks and subscriptions have their own expiry and refund rules which supersede this policy where they conflict.
12. Acceptance
By booking an appointment with The TMD Physio you accept the terms set out above. This policy applies from your first appointment onwards.